HCL Walk-in for Technical Support Engineers on 21st Feb 2010
HCL Walk-in for Technical Support Engineers on 21st Feb 2010 (10.00 am to 5.00 pm)
Position is responsible to provide front-end, technical support by providing answers to most product or product line usability or functionality questions
KEY SUCCESS ATTRIBUTES
- Provide Technical Support for a product or product line
- Receive frontline issues/calls from most customers
- Handle all functionality and usability related issues
- Understand the process on how to progress complex issues towards higher level Engineers for resolution Enhance the customer experience
- Develop skills with products and related technologies to provide quality customer support
- Understand complex product or product line questions, record them accurately, and use the appropriate process to progress issues towards resolution.
- Create/update customer issues.
- Send product solutions to customers.
- Issue closure with verified solutions.
Competency:
• Good customer service skills.
• Good communication skills.
• Good analytical skills.
• An ability to coordinate high pressure situations by bringing the appropriate resources to bear (as necessary).
PRE-REQUISITES :
Bachelor’s Degree in Computer Science or related field.
Work Experience:
The typical candidate will have strong trouble shooting and communication skills, 12 to 36 months of experience in a related field, and/or a commensurate education. The candidate must be proficient with the product or product line they will be supporting.
VENUE:
HCL Technologies Limited,
Special Economic Zone, L & T Phoenix Info Park Pvt. Ltd,
Building:H-08;Level-2 & 3, HITEC CITY 2 – Hyderabad-500 081
Landmark : Behind Dell office
Note: If you have attended an interview in last 6 months, please do not re-apply.